Feedback and complaints
Your feedback helps us improve
We welcome compliments, suggestions and complaints. Giving feedback will never affect the support you receive from us.
How to give feedback
You can give feedback or make a complaint in whichever way suits you:
- Call our team on 0478 532 025 (Monday to Friday, 9am to 5pm)
- Email info@alliswell.com.au
- Tell us in person at your next meeting
- Ask a family member, friend, advocate or interpreter to contact us for you
You can stay anonymous if you prefer. If you need an interpreter, call TIS National on 131 450.
What we'll do
- Acknowledge your complaint within 2 business days
- Listen, look into what happened and keep you informed
- Aim to resolve it within 21 days, and explain the outcome to you
- Keep your information confidential and use it to improve our service
Independent support
If you're not happy with how we've handled your complaint, or you would prefer not to raise it with us, you can contact the NDIS Quality and Safeguards Commission:
- Phone: 1800 035 544 (free call from landlines), Monday to Friday, 9am to 5pm in NSW
- Online: ndiscommission.gov.au
You can also ask an independent disability advocate to help you. In an emergency, call 000.