Website Terms of Use

Introduction

This website, www.alliswell.com.au, is operated by All Is Well Care, a disability services provider based in Western Sydney, New South Wales, Australia.

These Website Terms of Use explain the conditions that apply when accessing and using our website. By accessing or using our website, you acknowledge these Terms of Use. If you do not agree with these terms, please discontinue using the website.

These terms apply to website visitors, prospective NDIS participants, families, carers, referral partners, service providers and other individuals accessing our online information.

About our services

All Is Well Care provides person-centred disability support services, with a focus on NDIS Support Coordination and Specialist Support Coordination.

Our services aim to assist eligible participants to understand and implement their NDIS plans, connect with appropriate providers, coordinate supports and work towards their individual goals.

Information provided on this website is intended to offer a general overview of our organisation, services and approach. The availability and suitability of services depend on individual circumstances, funding arrangements, eligibility, service capacity and applicable NDIS requirements.

Information published on this website does not constitute a guarantee of service availability, eligibility, funding approval or any particular participant outcome.

General information disclaimer

The information provided on our website is intended for general informational purposes only.

While we make reasonable efforts to ensure that information is accurate, current and relevant, NDIS policies, pricing arrangements, funding rules and service requirements may change. We do not guarantee that all information will remain complete, accurate or up to date at all times.

Website content should not be relied upon as a substitute for personalised professional advice or guidance from the National Disability Insurance Agency (NDIA), a qualified healthcare professional, legal adviser or other relevant specialist.

Visitors are encouraged to contact us directly to discuss their individual needs or visit the official NDIS website at www.ndis.gov.au for current scheme information.

Website enquiries and referrals

Our website may provide contact forms, referral forms, email links and other communication methods. By submitting an enquiry or referral, you acknowledge that:

• The information you provide should be accurate and relevant to the enquiry.
• Submission of an enquiry or referral does not automatically establish a service relationship with All Is Well Care.
• Our team may contact you to obtain additional information or discuss the referral.
• Acceptance of referrals is subject to eligibility, service suitability, available capacity and any applicable requirements.
• Any formal service arrangements will be discussed and agreed upon separately.

If you submit information on behalf of another person, you must have appropriate authority or another lawful basis to provide that information.

Please avoid submitting unnecessary sensitive personal, health or disability information through general website enquiry forms.

Personal information submitted through our website will be handled in accordance with our Privacy Policy and applicable privacy laws.

NDIS service agreements

These Website Terms of Use apply only to the use of our website. They do not replace or override any individual NDIS Service Agreement entered into between All Is Well Care and a participant or their authorised representative.

Where services are arranged, a separate Service Agreement may outline:

• The nature and scope of the agreed supports.
• Service delivery arrangements.
• Applicable pricing and payment arrangements.
• Participant and provider rights and responsibilities.
• Cancellation and termination conditions.
• Complaints and dispute resolution procedures.
• Other relevant service conditions.

Where there is an inconsistency between these Website Terms of Use and an applicable Service Agreement concerning service delivery, the Service Agreement will govern those arrangements, subject to applicable law.

Nothing in these Website Terms of Use limits a participant's rights under the NDIS Code of Conduct, Australian Consumer Law or other applicable legislation.

Acceptable use of our website

We ask visitors to use our website lawfully and respectfully. You agree not to:

• Use the website for unlawful, misleading or fraudulent purposes.
• Submit false, malicious or deliberately misleading information through our forms.
• Attempt to gain unauthorised access to our website, systems or information.
• Upload or transmit harmful software, viruses or other malicious content.
• Interfere with the website's functionality, security or availability.
• Use automated methods to disrupt or place an unreasonable burden on our website.
• Reproduce or commercially exploit website content without appropriate permission.

We reserve the right to take reasonable action to protect our website and systems from misuse, subject to applicable law.

Intellectual property

Unless otherwise stated, the website's original content, design elements, text, graphics, branding and other materials are owned by All Is Well Care or used with appropriate permission.

The All Is Well Care name, logo and associated branding may not be reproduced or used in a manner that suggests endorsement or affiliation without prior written permission.

Visitors may view, download or print website content for lawful personal, educational or non-commercial reference purposes, provided the content is not materially altered or misrepresented. Any other reproduction, distribution, modification or commercial use requires appropriate permission unless otherwise permitted by law.

Third-party trademarks, logos and materials remain the property of their respective owners.

Third-party websites and external links

Our website may contain links to external websites, including government agencies, the NDIS, healthcare organisations, disability service providers and other relevant resources. These links are provided for convenience and general information.

All Is Well Care does not control the content, availability, security or privacy practices of external websites. The inclusion of an external link does not necessarily imply endorsement, partnership or approval of the third party.

Visitors should review the relevant terms and privacy policies of external websites before providing personal information or relying on their content.

Privacy and personal information

We are committed to protecting the privacy and confidentiality of individuals who contact or engage with our organisation. Personal information submitted through website enquiries, referrals and other communication channels is managed in accordance with our Privacy Policy and applicable Australian privacy requirements.

Our Privacy Policy explains:

• What personal information we may collect.
• How information is used and stored.
• When information may be disclosed.
• How individuals can access or correct their information.
• How privacy concerns and complaints can be raised.

For further information, please read our Privacy Policy.

Website availability and security

We aim to maintain a reliable, accessible and secure website. However, we cannot guarantee that the website will operate continuously, be free from technical errors or remain available without interruption.

We may undertake maintenance, updates or technical improvements that temporarily affect access.

While reasonable security measures are implemented, internet-based communication carries inherent risks. Visitors are encouraged to use appropriate security precautions when accessing websites or transmitting information online.

Limitation of liability

To the extent permitted by law, All Is Well Care is not liable for loss or damage arising solely from:

• Temporary website unavailability or technical interruptions.
• Reliance on general website information that is not intended as individual professional advice.
• Inaccuracies or omissions in third-party content linked from our website.
• Unauthorised interference with the website beyond our reasonable control.

These provisions do not exclude or restrict any rights, remedies, guarantees or liabilities that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Nothing in these terms limits our legal obligations relating to privacy, professional conduct, service quality, negligence or the rights of NDIS participants where those obligations cannot lawfully be excluded.

Accessibility and inclusion

All Is Well Care is committed to supporting inclusive access to information and services. We recognise that individuals accessing our website may have different accessibility, disability-related, cultural, language and communication needs.

We aim to present website information clearly and in a manner that supports accessibility. If you experience difficulty accessing information on our website, please contact us so we can discuss an alternative way of providing the information.

Where appropriate, we will make reasonable efforts to support communication needs and facilitate access to information.

Complaints and feedback

We value feedback and are committed to treating concerns and complaints respectfully and fairly. If you have concerns relating to our website, published information or communication processes, you may contact us using the details below, or see our feedback and complaints page.

For complaints about NDIS services, participants and their representatives may also contact the NDIS Quality and Safeguards Commission.

Nothing in these Website Terms of Use limits your right to make a complaint to an appropriate external authority.

Changes to these terms

All Is Well Care may review and update these Website Terms of Use periodically to reflect changes in our website, business operations or applicable legal requirements. Any updated terms will be published on this website with a revised "Last updated" date.

Changes will apply prospectively from the date of publication unless otherwise stated. We encourage visitors to review these terms periodically.

Governing law

These Website Terms of Use are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.

Any disputes relating to the use of this website will be subject to the jurisdiction of the courts and tribunals authorised to hear such matters, without limiting any statutory rights or remedies.

Contact us

If you have questions regarding these Website Terms of Use or require further information about our services, please contact:

We are committed to providing clear, respectful and accessible information to individuals seeking disability support services.