Specialised Support Coordination for complex needs
When life is complicated, with multiple services, higher risks or a crisis to work through, specialised support coordination brings everything together. We take a solutions-focused approach and keep every provider on the same page.
Participants with multiple or high-intensity needs
Specialised support coordination is funded for participants whose situation needs a higher level of expertise. We have experience supporting people living with:
Expert, tailored support when it matters most
Hospital discharge and transitions
We plan safe moves home or into new accommodation, coordinating supports so they're ready on day one.
Risk management
We identify risks early and put practical safeguards in place with you, your family and your providers.
Coordinating complex teams
Therapists, behaviour support, health services and support workers, all working towards the same goals.
Housing and crisis support
When accommodation breaks down or a crisis hits, we act quickly to stabilise things and find a way forward.
Navigating barriers
We work through complex barriers across health, justice, education and community systems.
Evidence and reporting
Clear records and reports to support your plan reviews and any change-of-circumstances requests.
How is this different from standard support coordination?
Specialised support coordination is for situations with higher complexity or risk. It focuses on resolving barriers and coordinating many services at once, rather than everyday plan use.
How do I get specialised support coordination in my plan?
The NDIA decides the level of coordination funded in your plan. If your needs have become more complex, we can talk with you about requesting a plan review.
Can you help with a hospital discharge?
Yes. Hospital social workers and discharge teams can refer directly through our referral form or by calling 0478 532 025.
Ready to refer a participant or get support?
Let's work together to create a brighter, more independent future.